Unlocked – A New Chapter of Customer Experience

Experiences drive customer expectations, and brand perceptions. They can make or break an organization’s success.

Every organization needs tools to help them better understand the beliefs, emotions and intentions of their customers. However, to achieve breakthrough results, organizations need more than a system of record – they need a system of action designed to intelligently use both X, and O-data to improve customer experiences.

Together, SAP and Qualtrics will deliver a unique end-to-end experience and operational management system to power the economy. Combining Qualtrics’ experience data and insights with unparalleled operational data (O-data) from SAP software will enable customers to manage supply chains, networks, employees and core processes better.

This powerful customer experience platform will offer organizations the tools they need to build better experiences, better understand their customers and adapt to their rapidly changing expectations. Together, this will make it easier than ever for organizations to combine X- and O-Data, gain actionable insights at every step of the customer journey and deliver personalized customer experiences.

That’s why combining Qualtrics and SAP is so powerful. Organizations will now be able to listen, gain insights on what to do, evaluate the impact on the company, and most importantly, act to deliver unparalleled customer experiences.

  • SAP Qualtrics CX for Commerce
    • Organizations can now gather feedback across all digital interactions to provide premium experiences that increase conversion, loyalty and satisfaction.
  • SAP Qualtrics CX for Sales
    • Organizations can now assess the strength of their client relationships, improve the sales productivity of their Account Executives, and provide a premium sales experience.
  • SAP Qualtrics CX for Customer Service
    • Organizations can now design and deliver seamless service experiences to customers across every support channel including phone, chat, in-person, and digital
  • SAP Qualtrics CX for Marketing
    • Marketing teams can now collect feedback to better understand their customer segments, target audiences, and customer behavior.

Personalize customer experiences across your business with us!

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