Based on SAP Solution Manager SolMan

SUPPORT PORTALWELCOME TO OUR

TYCONZ Support is based on the cutting-edge SAP Solution Manager (SolMan).
SolMan is the ideal IT service management (ITSM) tool to manage any support project.
Moreover it drives the “business of IT” for outcome-based delivery; it can manage SAP and Non-SAP solutions in the IT landscapes of an organization.
SolMan is one of SAP’s state-of-the-art management platform that helps you obtain the maximum value from your SAP solution.

Serving You Better

Once customer is onboarded into TYCONZ Support environment then:

Support Ticket
The customer will raise a ticket explaining the problem they are facing, initiating the support process.
Assigned Support Consultant
Tyconz support team will receive the ticket and instantly start working on resolving the issue.
Solution Validation
The customer and consultant align on the resolution offered.
Customer Approval
The customer will test and approve the solution.
Ticket Closed
Post customer confirmation, the ticket is closed.

Requirement Based

Support Offerings

TICKET-BASED SUPPORT

ON SITE

HYBRID

We offer support ticket bundle

We offer dedicated onsite support per modules

Hybrid (onsite/remote) support per modules

Features Enabled to SolMan

As per the project requirements, following features will be enabled to SolMan:

  • Project Documentation:
    • Create and store Project lifecycle documents.
  • Technical Configuration:
    • SLD configuration.
    • CR content update.
    • General Monitoring.
  • ITSM for incident management.
  • Change Management.

Did You know?


TYCONZ is also a certified Partner Center of Expertise (PCOE) which is a support program run by SAP

A Partner Center of Expertise (Partner COE) is a certified support center run by SAP PartnerEdge Sell partner (formally known as Value-Added Resellers) that provides VAR-delivered support to their end customers.

Such a center will conform to standards set by SAP regarding the certification of individual support consultants, technical infrastructure, necessary to provide support for SAP software, as well as the business processes and deliverables which ensure a high quality of support.

Tyconz successfully completed the intricate audit procedure to be awarded the PCOE Certificate.

Support Center

Multilingual

Our team of technical consultants come from different cultural backgrounds, therefore, language barrier is not an issue

24/7 Support

Our support technical consultants are available around the clock to assist you during emergencies

Geographical Presence

Tyconz’s support hub is based in India with the capability of providing on-ground support at the customer’s location according to requirements

Our Customers

DELMONTE FOODS
SAP Client Commercial Bank
MIDMAC CONTRACTING CO. W.L.L.
BANK OF BEIRUT
KHALIL FATTAL ET FILS SAL

Request a Personalized Demo of our Solutions

We look forward to showing you how our trusted solutions allows you to improve your business.

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